SOULA Return and Refund Policy
At SOULA, your health and satisfaction are our top priorities. We’re proud to offer premium wellness products that are ethically sourced, naturally potent, and crafted with care. However, due to the nature of our consumable products, we are unable to accept returns at this time.
Why We Can’t Accept Returns
As consumable wellness products, the safety and integrity of our items are paramount. To ensure the highest standards of quality and purity, we cannot resell items that have left our facility. This policy protects you and all our customers by maintaining the integrity of our products.
If Your Product Arrives Damaged
While we take great care to package your order securely, we understand that damages can occasionally occur during shipping. If your product arrives damaged, please contact us immediately so we can make it right.
- Email us at hello@trysoula.com with your order number, a description of the issue, and photos of the damage.
- Our team will review your claim and provide a resolution, such as a replacement or other appropriate action.
Our Commitment to You
We want you to feel confident in your purchase and are here to support you every step of the way:
- Transparent Information: We provide detailed product descriptions, usage guides, and customer reviews to help you make informed decisions before purchasing.
- Exceptional Quality: From sourcing to manufacturing, every step of our process is designed to deliver the best for your wellness journey.
- Customer Care: If you have any questions or concerns, our dedicated support team is just a message away, ready to provide personalized guidance.
Still Unsure? Let’s Chat!
Your trust means everything to us. If you’re unsure whether a SOULA product is right for you, we’re happy to provide additional resources, answer your questions, or help you get started with confidence. Email us anytime at hello@trysoula.com.
Contact Us
We’re here for you! Reach out to our customer support team at hello@trysoula.com for more information, personalized recommendations, or product tips.
Thank you for choosing SOULA. Together, we’re embracing wellness, one step at a time.