Return and Refund Policy
SOULA Return & Refund Policy
At SOULA, your satisfaction is our priority. We stand behind the quality of our products and want you to feel confident in your purchase.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for first-time customers. If you're not satisfied with SOULA, you may request a refund within 30 days of receiving your order.
To prevent abuse, the following applies:
- The guarantee applies to first-time customers only
- Limited to one jar per household
- Refund requests must be submitted within 30 days of delivery
- Shipping costs are non-refundable
To request a refund, please email hello@trysoula.com with your order number and reason for your request. Our team will review and process your refund.
Returns
Due to the consumable nature of our products, we do not accept physical returns. This helps ensure the safety and integrity of our products for all customers.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Email hello@trysoula.com with:
- Your order number
- Description of the issue
- Photos (if applicable)
We’ll review your request and provide a replacement or appropriate resolution.
Our Commitment to You
We’re committed to providing:
- Premium, ethically sourced ingredients
- Transparent product information
- Responsive customer support
If you have any questions before purchasing, feel free to contact us at hello@trysoula.com.
Thank you for choosing SOULA.
Understanding Colostrum and Its Benefits
Colostrum is the first form of milk produced by mammals in the hours immediately after giving birth. It’s rich in nutrients and packed with over 400 bioactive components, including immunoglobulins, growth factors, and essential proteins. These components are known to support immune health, aid nutrient absorption, and nourish the body. Often called nature’s superfood, colostrum provides newborns with critical nutrients for growth and development.
Bovine colostrum is an excellent choice for human health because its composition closely resembles human colostrum. It’s naturally rich in immunoglobulins (IgG) and growth factors, which are known to support immune health, aid digestion, and promote a healthy inflammatory response. Our colostrum is ethically sourced from grass-fed cows within the first 6 hours after birth, preserving its natural bioactives and nutrient profile for wellness support.
Colostrum and regular cow’s milk differ significantly in nutrient density and purpose. While cow’s milk supports long-term growth and nutrition, colostrum is produced only during the first hours post-birth and is rich in unique bioactive components not found in regular milk. These components are known to support immune health, aid digestion, and promote overall vitality—offering benefits that standard milk cannot provide.
Bovine colostrum contains small amounts of lactose, significantly less than regular milk. Many people with lactose intolerance find colostrum easier to tolerate, but individual responses vary. We keep colostrum in its whole form to preserve its natural components, including nutrients and bioactives. If you have severe lactose intolerance, consult a healthcare provider before use.
At SOULA, first-milking colostrum refers to colostrum collected within the first 6 hours after a cow gives birth. We separate this initial colostrum from all subsequent milkings, using only this nutrient-rich first milking to preserve its natural bioactives like immunoglobulins, growth factors, and peptides. While some brands combine colostrum from multiple milkings over several days, SOULA focuses exclusively on the first milking to deliver a product crafted for purity and quality.
Yes, SOULA colostrum naturally contains casein, a high-quality protein that helps preserve colostrum’s nutrient-dense profile. While some brands remove casein to accommodate sensitivities, this process can strip away other beneficial compounds and disrupt colostrum’s natural balance. Casein plays a role in slowing digestion, providing a steady release of amino acids that support muscle recovery and overall nourishment. It also aids in maintaining colostrum’s natural bioactives, like growth factors, which are essential for delivering nutrients effectively. If you have a casein allergy, please consult your healthcare provider before using our colostrum, as casein is naturally present.
No, we don’t defat our colostrum—and there’s a good reason why. The natural fats in colostrum contain key compounds like phospholipids, which play a role in supporting cell health, aiding nutrient absorption, and preserving the integrity of bioactive components. By keeping these natural fats intact, we maintain colostrum’s complete nutrient profile, offering broad support for immune health, digestion, and overall vitality.
While some brands defat their colostrum to improve mix-ability in liquids, this process removes valuable nutrients and alters colostrum’s natural composition. At SOULA, we’re committed to offering the purest, most nutrient-dense colostrum possible.
At SOULA, we guarantee that our colostrum contains IgG levels of 25–30%—the natural concentration found in the cow’s first milking. IgG levels are highest during this initial stage and decrease with each subsequent milking, so we collect only from this early period to preserve its natural composition and quality.
Some brands artificially boost IgG levels above 30% through additional processing. While this may increase IgG content, it can also reduce other beneficial components like lactoferrin, growth factors, and IgA, which play important roles in supporting immune health and digestion.
By keeping our colostrum unaltered and collected exclusively from the first milking, SOULA delivers a product rich in bioactives and nutrients to support your wellness naturally.
Not all colostrum supplements are whole. A 100% whole colostrum supplement contains the full range of natural bioactive compounds—like immunoglobulins, growth factors, and proteins—in their complete, unaltered form. Removing fat or casein means the colostrum is no longer whole, as these components are essential for maintaining its natural balance and nutrient profile. Similarly, colostrum with IgG levels above 30% is often altered through additional processing, which can strip away beneficial nutrients like lactoferrin and peptides.
This matters because the full, unaltered composition of colostrum works synergistically to deliver its natural benefits. Altered colostrum may lose key elements that support immune health, digestion, and overall vitality. At SOULA, we keep our colostrum pure and unprocessed, preserving its natural balance to deliver a product that works in harmony with your body.
Sourcing and Quality Standards
SOULA sources its colostrum from grass-fed cows raised on USDA Grade A dairy farms across the USA. These cows are cared for under ethical farming practices, ensuring their health and well-being. Colostrum is collected only after the calves have received the nutrients they need, with the surplus ethically harvested to create our product.
Absolutely! SOULA colostrum is sourced from cows that are never treated with rBST (recombinant bovine somatotropin), rBGH, or any synthetic hormones. Additionally, our cows are antibiotic-free, ensuring a product that’s pure, natural, and free from unnecessary additives.
No, at SOULA, the health of the calves is our top priority. Our ethical practices ensure that calves receive all the colostrum they need before we collect the surplus. This excess colostrum, historically discarded, is now ethically harvested to create a valuable supplement for human health. Our cows are raised on small family farms, cared for by farmers who understand and value their well-being.
At SOULA, we use glass packaging, not plastic, to preserve the quality and purity of our colostrum. Glass is non-reactive and provides a superior barrier against oxygen and moisture, helping to maintain the stability of the bioactive compounds.
While plastic is often used for convenience, glass better protects the integrity of our product, ensuring it stays as fresh and effective as possible from packaging to delivery. Additionally, glass is more sustainable and environmentally friendly, as it’s fully recyclable and reduces reliance on single-use plastics.
Liposomal Technology and Enhanced Absorption
Liposomal technology encases nutrients in tiny, protective bubbles called liposomes, which shield them as they pass through your digestive system. Traditional supplements can lose nutrients during digestion, but liposomal delivery is designed to improve absorption by helping more nutrients reach your cells efficiently, enhancing their effectiveness in supporting your health.
Liposomal delivery is especially important for colostrum supplements because colostrum contains delicate proteins and bioactive compounds that can break down in the digestive system. Liposomal technology encases these nutrients in tiny, fat-like spheres called liposomes, shielding them from digestive enzymes and harsh stomach acids.
This protection ensures more of colostrum’s key components—like immunoglobulins and growth factors—reach your cells intact, where they can be most effective. By improving absorption and preserving the integrity of these nutrients, liposomal delivery enhances colostrum’s ability to support immune health, gut function, and overall vitality.
No, liposomal technology does not alter the natural composition of colostrum. Instead, it acts as a protective carrier, encasing delicate nutrients in tiny lipid-based spheres called liposomes. This process preserves colostrum’s original properties, shielding its bioactive compounds from digestion and enhancing absorption without changing its natural balance.
Yes, liposomal delivery is designed to enhance the absorption of colostrum’s key nutrients by protecting them through the digestive system. This advanced technology helps more bioactive compounds reach your cells efficiently, which may allow you to notice the benefits of colostrum—such as support for immune health, digestion, and vitality—more quickly than with traditional supplements.